Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.


"I am taking the time to express my gratitude to your employees, Javier Jacome and Mike Jackson(MJ). We traveled from Tampa to Scottsdale, trailering our 2015 Limited. Upon our arrival the battery was dead. As I was attempting to get the bike off the trailer it fell over and was slightly damaged. We went to the Scottsdale HD, where were met by MJ. After hearing about our difficult trip, he sent Javier to retrieve our bike. MJ and Javier got our bike fixed up and running. The service and kindness these two gentlemen offered made us feel like family. I will recommend this dealership to everyone I know and will continue to go back for all our motorcycle needs!!! Thank you again....."
By: Stephen    Hudson,FL

"You guys rock! This is my seventh Harley and I've purchased the last four from HDOS. You guys certainly do things right. I hope that you all know that you are doing things right for me to come back four times. I've never, ever experienced the type of professionalism from a dealership as I have from HDOS. I'm so proud to be a member of HDOS. This will probably be the last bike that I buy and I'm so happy that you guys were and are always there for me."
By: Michael    Mesa,AZ

"Judi is wonderful! She has been such a huge help with my decision to purchase a Harley! I have not yet but she is patiently waiting for my readiness. She never seems bothered or annoyed even through my many questions, concerns. I consider her to be a friend. I am looking forward to my first Harley purchase. From day one, Judi never put any pressure on me whatsoever. I appreciate her time and feel she really cares for each of her customers. She always makes the experience fun when visiting the Harley store in Scottsdale! Thank you Judi!!"
By: JILLIAN    SCOTTSDALE,AZ

"This is an awesome dealership. Everyone here is friendly and helpful and the service is awesome. I had a great experience with Judy she is very knowledgeable and easy to work with."
By: Anonymous    Phoenix,AZ

"I was in the dealership today again to look over my 2016 Trike that you are holding onto until I can come up with the commitment to upgrade. Judi A is my sales lady and has sold me several rides in the past seven years. She always greets me with a warm smile and points out the green trike as it moves around the store. It has a proper place now in the middle of the show floor. HDoS is without exception a great place to purchase a bike from the GM-Doug to my friend Lori who cooks the burgers. Keep it up! "
By: Anonymous    Phoenix,AZ

"I recently had service done to my 2016 Roadglide ultra, along with the addition of new rims/tires/chrome and CB. During this process, Mike Jackson has been my service consultant. All I can say about Mike is that he has been great! Mike has made all the suggestions/recommendations on what would look good on my motorcycle and he has nailed it! Every item he has suggested has made my motorcycle look better then I could imagine. He constantly keeps me updated on the progress/status of my motorcycle and has delivered it back to me on time. Mike is a true asset to Harley Davidson of Scottsdale and they are lucky to have him. Thanks Mike for helping to make my motorcycle run and look great. "
By: jack    Phoenix,AZ

"Joan in the Motor Clothes sales did a super job locating my vest and gloves and shipping them to me in El Paso. Joan is knowledgeable, efficient and a pleasure to work with. Thanks again, John"
By: John C    El Paso,TX

"The Family over at Harley Davidson of Scottsdale really make you feel like you are at home when buying your bike. They take the time to introduce you to everyone and make sure that you have everything that you need to make your purchase extra special. Shout Out to my new family :)"
By: Jason    Phoenix,AZ

"Big time thank you to Ari Pappas in service for his continued efforts to make me feel like a valued customer. Actually, his personality makes me, and I'm sure others, feel that their needs/questions are important and takes the time to discuss and answer all questions I may have. Ari has been my "go to' guy for service on my HD motorcycles. He always explains the nuances of service to be performed and if a specific need arises he will always make me aware of the 'how and why' the work needs to be done. Recently, after an accident (no personal injury thank you), Ari was instrumental in working with the insurance company to assure that all parts damaged were pointed out to adjuster and worked to have the claim settled promptly and fairly. Ari is an asset to the Harley Davidson of Scottsdale organization. "
By: Anonymous    scottsdale,AZ

"These people behind the parts counter are the greatest. When I had purchased a Load Balancer and Triple play for my Sportster 2013 XL1200C, to enable the rear turn signals, it didn't work as designed. As I tried every configuration possible under the sun. Nothing would work. The guys behind the counter told me to bring it in and they would take a look at it. So i brought it in the following weekend and they took a look at it. After they tried everything I did, they made a phone call to someone they knew that had a little knowledge of the Led "Custom Dynamics" lights. After getting off the phone, they said that it sounds like a polarity issue, that is a set of wires could be reversed. Instead of stopping there, they took a deeper look and discovered that one of the turn signal wiring was in fact reversed. They made the change to what it was supposed to be and everything was working as designed. Didn't cost me anything extra and had it done in 30 to 45 mins. Thanks, you are what makes this place great. I live on the far west phoenix on the edge of civilization and it was worth every mile driven to come to your dealerships location."
By: Keith    Surprise,AZ

"Amazing service!! Friendly, knowledgable, and very considerate staff....You are awesome Kim Bo and Kameko!!!!.."
By: melissa    Cave Creek,AZ

"I recently bought my 2015 street glide special and I love this bike. Justin was my salesman and he was outstanding. He took me everywhere within the dealership and introduced me personally to everyone that I would be spending some time with. I really felt like I was getting the VIP treatment. The folks at Scottsdale HD were great and willing to work hard at helping me ride off on my new bike. I am most definitely going to come up from Yuma from now on. This was a great Harley buying experience. "
By: Justin    Yuma,AZ

"Was in town for Arizona bike week and needed service work. Even thought dealer was extremely busy, I was in and out in about an hour and a half. Awesome service center, "
By: Leo    albuquerque,NM

"Just want to shout out the the staff at Harley Davidson of Scottsdale. Some of the most genuine and friendly people I've had the pleasure to do business with. Specifically, Judi Almeida, and Kevin Friedman in motorcycle sales. They are so knowledgeable and no pressure. I can't say enough about them. The entire parts staff is the most responsible and helpful group I've ever dealt with anywhere and Angela in motorclothes is the sweetest and most helpful sales person in motorclothes. Love that bunch. "
By: Michael    Glendale,AZ

"My experiences with Scottsdale Harley are always the best. I always have my bike serviced there unless I am on the road and need something. Marcus Hughes works on my bike. He is a super guy and a very skilled tech. I totally trust Marcus to work on my 2007 Ultra Classic. "
By: Robert    ,XX

"I've been a loyal customer since 2007. I have purchased three bikes from here and have always contacted Judy Almieda. Best salesperson there. Always treated with excellent service. Always buy my parts from Glen Dusz. Always goes over and above to find what I'm looking for. Spooky Fast does all my powder coating work. Best in the business. Top of the line dealership"
By: Jeff    Scottsdale ,AZ

"I always have a great experience at H-D of Scottsdale! The new and used motorcycle sales experience with Judy Almieda is first class. No pressure, great information, incredible patience and a sincere pleasure form beginning to end! The H-D customization and personalization is equally awesome from Glen and Bob in parts. They walk you through the pros and cons of every permutation and you always leave with EXACTLY what you want and what you need. No wrong part, mid project, experiences ever!!! The ladies in apparel finish the fun of shopping! Besides each one being gorgeous, they work hard to make sure you get a great look and fit. If you are shopping for a gift are loaded with suggestions. Besides great clothes my four dogs now have the best collars of their lives. All genuine HD, of course!!! You cannot have a better H-D experience anywhere!!!"
By: phil    scottsdale,AZ

"I attended Arizona Bike Week (my 1st time in Phoenix) with some buddies which required us to trailer to Colorado to get away from the Canadian snow then ride the rest of the way, in total we rode 1475 miles and trailered another 1990 miles. On the way to Phoenix we rode some impressive highways through Moab and Sedona and when arriving in Phoenix I developed some loud clanking and rattling from the rear of my Softail. We had the bike towed to Scottsdale HD that night and I met with Zach Swant 1st thing the next morning. Although the shop was busy due to Bike Week, Zach immediately got my bike into service and Jim Wagner did a fantastic job of repairing it. The bolts holding the rear sprocket came loose requiring the replacement of the sprocket, rear wheel and a-frame at considerable expense especially when converted to Canadian dollars. While my bike was being repaired Dan in rentals looked after me with a rental although there was great demand for rentals due to Bike Week. I was thoroughly impressed with the quality of the service and knowledge of these guys and highly recommend Scottsdale Harley Davidson. Although my ride broke down, I consider myself lucky that it happened in Scottsdale and that my rear tire didn’t lock up while riding mountain switchbacks. I had a GREAT time on the ride and enjoyed some of the finer amenities of Bike Week and around Phoenix!"
By: Anonymous    Regina,SK

"I have been renting a Softail from HD of Scottsdale for the past six years when staying in the Scottsdale area during the winter months. I had always been greeted by Dan and Richard every time I went into the rental department as though I was family. I always appreciated the great service and prompt handling of my rentals to get me going without any time spared so I can hit the road and stretch out the day. The bikes were always in perfect shape and topped off and ready to ride. I highly recommend HD of Scottsdale's rentals especially with both Dan and Richard there to help make your experience the most memorable."
By: Chuck    Staatsburg,NY

"I brought my 2006 Ultra Classic (with 100,000 Miles on it) in, with the Dash lights lit up like a Christmas tree. The Service Department was outstanding in getting my bike checked out and finding the issues and giving me an estimate on the repairs that were required. While they were going over my bike, I wandered through and looked at all the pretty shiny bikes, and my eye was caught by a very lightly used CVO that was in inventory. Shelly was outstanding and very gracious while showing me the bikes, and I decided to see if I could trade in my well-worn bike. To say I was stunned by the price is an understatement. Sales Manager, Finance Manager and General Manager all saw to it that I was treated, not just like a customer, but as part of the family, and worked a miracle on the deal. The generosity of the dealership and their caring about their customers was far above and beyond ANYTHING I have ever experienced, let alone expected. I am and will be your customer for life. I want to say thank you to everyone that works for Harley-Davidson of Scottsdale, it is so wonderful to be a customer of such a caring, supportive and simply amazing group of people. "
By: Mac    ,XX

"I came to the web site, because I did not know how to leave a testimonial, to let you all know how awesome the dealership is now. My 2009 Ultra Classic went into Limp Mode again, I contacted the service department and Darrell came to my house in Mesa to pick up my bike. Jake and Jeff worked on my bike and determined that it was the induction module. They repinned the module and I picked up the bike today. It runs perfectly, thank you guys. Oh, one thing that I forgot to mention is that since I have an extended warranty on my bike, I was afforded the pleasure of the use of a rental bike until my was completed. I want to send kudos to Dan in Rentals, I had one of the most awesome bikes to use. It was the 2013 Limited, Metal Flake Yellow. What an awesome bike. Thanks to all the guys in service, Darrell, Ari, Jake, Jeff, and Babb Jr. for all the awesome treatment that they ALWAYS give to their customers. It was not always this way, but it is now. I want Bob Parsons to know that he has some awesome writers, techs, and schedulers at HDOS. I'm proud to say that I do business there. I would also like to send kudos to Jena and EL, everytime you have a contest and I email my answer (which by the way is usually wrong) they respond right away. I'm proud to say that these ladies do the dealership right by us customers. I also want to mention the one motorclothes lady that I know, Sheri, you are awesome girl!"
By: Michael     ,XX

"You have the best dealership my husband and I have been to. We purchased our bike there when it was Hacienda. When we visited during bike week 2012 we met Brad Taylor who was able to help one of our friends get a new bike while there. Since then, we have sent another friend to your dealership who was also able to work out a deal through Brad to get a new bike. We love you guys and always appreciate the wonderful, friendly service we receive from everyone there. It is always so much fun to stop in at your dealership. Just isn't often enough as we live in Utah. We plan on seeing you all for AZ bike week 2013! Thanks to everyone."
By: Jenn    ,XX

"I always have a great time when I come to HD because of these 2 fabulous ladies. My last big purchase was the 110th leather anniversary jacket 4 myself. I can't say enough great things about these 2. They are so helpful & always show me the newest items available. Because of Sheri & Jenna I come back when I could get rewards towards purchases at other dealerships. We have spent thousands of dollars this year at HDOS!!! Love Sheri & Jenna they are the nicest sales ladies. 5 Stars..."
By: Kimberly     ,XX

"Good afternoon Dan! Just wanted to send you a heartfelt thank you for all your help arranging a great tour bike for us and for your super friendly service! Dealing with you made our short visit to Arizona that much more pleasant. It was a whirlwind weekend as we logged almost 650m in 2 days in the heat that we were very much NOT accustomed to! Wonderful memories were made and we thank you for that. Next time we are in Scottsdale, you'll be seeing us again. If you're ever back in Winnipeg, give us a call and perhaps we can take you somewhere else other than Teasers!"
By: Betty & Gregg     Winnipeg, Canada,XX

"I called to find out about your ability to resolve the problem (specifically whether your shop had the air testing equipment) and met Ari over the phone. He was very informative and kind and offered very helpful information beyond the servicing needed. When we came in, he was friendly and helped us with additional repairs needed (new tires.). The work was finished sooner than promised and did not require a return trip to AZ ADEQ! I am very pleased with Ari and your repair shop. Thank you for your superb service and for making my ride safer! "
By: Anne & Alan    ,XX

"The Staff at Scottsdale Harley Davidson were not only very Professional they were all very helpfull and extremly friendly, the Service Dept specificaly Joe and John kept me up on exactly what was wrong and what was needed to fix the repairs, the service dept went beyond any dealership I have been too. I am also very impressed with the family type atmosphere at Scottsdale Harley Davidson. I am a member of the Roughnecks MC Club and I will be recommending all my Brothers go to Scottsdale Harley Davidson for all thier MC needs."
By: Ronald    Payson,AZ

"I rolled into Phoenix on Tuesday, August 7 after a long ride from Hurricane, Utah. I started my road trip on March 16, 2012 on my new 2012 Harley-Davidson Road King classic. I had multiple services done on my bike throughout my travels. It was in dire need of a service when I arrived in Phoenix. Originally I spoke to Mike on the phone but when I took the bike in I spoke to Joe. Both of these guys were great. Recognizing that I was traveling, they made it a priority to get my bike serviced the same day. They estimated the service to be $340 and when I went to pay the bill it was $240. They had also washed the bike for me at no additional charge, and it was spotless. I would highly recommend this dealership without reservation to anyone that inquired about them. I arrived at my home in California yesterday morning after riding all night. After being gone four months and three weeks, I put 18,300 miles on the bike. The only equipment failure I had was in Michigan. The horn quit working. The Harley-Davidson dealership in West branch, Michigan replaced it for me free of charge. In summary, I must say that there is no other finer motorcycle on the road than a Harley-Davidson. But what is really the icing on the cake is when you run into a great dealership that makes its money the old-fashioned way: they earn it. Great job Scottsdale Harley Davidson."
By: David    Bakersfield,CA

"The service staff completed the work when they said they would. Super!!!"
By: David    Scottsdale,AZ

"I was looking for a windshield and Glenn was patient and very helpful with all of my questions. This was my first Harley and I had lots of silly questions. He was very nice and professional, he made me feel like I was his friend, and not only a customer. I also had done interactions with some of the other staff and I must say they are very nice and upbeat."
By: Jermaine     Phoenix,AZ

"Everyone at Scottsdale, From rentals to retail were awesome in helping me & my wife have a wonderful memory of our cross country vacation. There just good people & easy to talk too. Thanks Dan in rentals & Jenna in retail."
By: Shannon    ,XX

"Huge thank you to Ari and his professionalism. It was brought to my attention about the Oil Change Special you all were running. Ari set me up, even though I did not have an appointment. I was in and out in about an hour. Awesome service staff and a great price on the Oil Change. I would have had to pay at least $150 more at another dealership."
By: Cortis    San Tan Valley,AZ

"I have nothing but HIGH PRAISES about the treatment I received yesterday. Ari & Mike Palmer couldn't have been more professional & accommodating. Lola in clothing sales was her normal great, bubbly self. I was totally delighted with the whole experience."
By: Monte    Scottsdale,AZ

"Service Departments at the Dealer get a bad rap at times - mainly from 'backyard-garage-experts'. My experiences with the service at Scottsdale have been consistently good, with fair pricing, and professional staff. I would personally recommend their services to all my 'ridin buds' and skeptic friends - You no longer need to dread the service department or the final work order! :-)"
By: Rusty    Scottsdale,AZ

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